Terms of Use
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to Getelectric, an online platform that enables users to conveniently purchase electricity tokens for prepaid meters. Please read these Terms of Use carefully before using our website or mobile application.
By accessing or using our platform, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, please do not use our services.
Eligibility
To use this service, you must:
- Be at least 18 years of age
- Provide accurate and up-to-date account and identity information
- Own or have authorization to transact on the meter number provided
Account Registration & Security
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to notify us immediately of any unauthorized access or security breach.
- You must not impersonate another person or provide false information.
Our Services
- We enable users to buy electricity tokens by entering their prepaid meter number and making payments via integrated payment gateways.
- We offer SMS and email delivery of token information (when such contact info is provided).
- Token delivery is generally instant but may be delayed due to technical issues or third-party provider latency.
Payment and Charges
Payments are processed through secure third-party services (e.g., Paystack, Flutterwave).
- Users may be charged a convenience/service fee, disclosed before completing a transaction.
- All payments are final. No refunds are issued for transactions completed with correct meter details unless due to a system error.
User Responsibilities
By using our platform, you agree not to:
- Submit false or misleading meter or identity details
- Interfere with the system architecture, network, or security features
- Use the service for fraudulent activities, including money laundering or phishing
- Resell tokens or impersonate our platform without written authorization
Transaction Disputes
If you believe your transaction was processed incorrectly:
- You must contact support within 24 hours of the transaction
- Investigations may take up to 5 working days
- Refunds, if approved, will only be issued for duplicate or failed purchases due to technical error
Termination
We may suspend or terminate your access if you:
- Breach these terms or any applicable law
- Engage in abuse, harassment, or misuse of the platform
- Attempt to manipulate or exploit the system
Limitation of Liability
We are not liable for:
- Incorrect meter entries by users
- Third-party service downtime (e.g., DisCo or payment gateway issues)
- Any indirect or consequential damages resulting from use of the platform